Frequently Asked Questions

Welcome to the AVIGJEWELRY FAQ page.

Here you can find answers to common questions about our jewelry products, wholesale ordering, shipping, payments, and customer support.

1. What is AVIGJEWELRY?

AVIGJEWELRY is a fashion jewelry supplier based in Guangzhou, China.

We offer a selection of earrings, necklaces, bracelets, rings, and other fashion accessories for individual customers, boutiques, retailers, and online businesses.

Our goal is to make jewelry sourcing convenient, flexible, and accessible to businesses of different sizes.

2. Do you offer wholesale jewelry?

Yes!

AVIGJEWELRY offers wholesale jewelry for boutiques, retailers, online stores, and other business buyers.

We support small wholesale orders and larger purchasing requirements.

3. What is your minimum order quantity (MOQ)?

Our standard wholesale minimum order quantity is 5 pieces per order.

You can mix and match different eligible jewelry styles to meet the minimum quantity.

4. Can I order samples before buying wholesale?

Yes.

We offer sample ordering options so customers can evaluate product styles and quality before placing larger orders.

Sample prices may differ from wholesale prices.

5. Do you offer discounts for larger orders?

Yes.

Our standard wholesale pricing structure includes:

• 1–4 pieces: Sample pricing
• 5–19 pieces: Standard wholesale pricing
• 20–49 pieces: 5% off standard wholesale prices
• 50–99 pieces: 10% off standard wholesale prices
• 100+ pieces: Contact us for a customized quotation

Volume discounts are subject to product eligibility and the applicable checkout or quotation terms.

Please contact our team if you need assistance with bulk pricing.

6. Can I mix different jewelry styles in one order?

Yes.

We support mixed-style ordering, allowing customers to select different eligible earrings, necklaces, bracelets, and rings within the same order.

This is particularly convenient for boutiques and small jewelry businesses testing new collections.

7. Where are your products shipped from?

Our products are shipped from China.

We work with international logistics providers to deliver orders to supported destinations worldwide.

8. How long does order processing take?

Most orders are processed within 1–3 business days after payment confirmation.

Processing may take up to 3–5 business days depending on order volume and product availability.

Large wholesale orders may require additional preparation time.

9. How long does international delivery take?

International shipping generally takes approximately 7–14 business days after dispatch.

Some shipments may require 15–30 business days due to destination, customs clearance, or logistics conditions.

Delivery times are estimates and are not guaranteed.

10. How much does shipping cost?

Shipping fees depend on your destination and order value.

The applicable shipping fee will be displayed during checkout.

For large wholesale orders, please contact us to discuss available shipping arrangements.

11. Will I receive a tracking number?

Yes.

Once your order has been dispatched and tracking information becomes available, we will provide the relevant shipment details.

12. Do I need to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer’s responsibility.

13. What if I receive damaged or incorrect jewelry?

Please contact us with your order number and clear photographs of the issue.

We will review your request and provide an appropriate solution, which may include a replacement or refund.

Please refer to our Returns & Refunds Policy for more information.

14. Can I return an item if I change my mind?

We generally do not offer additional voluntary returns for non-quality reasons.

However, customers retain any mandatory cancellation and return rights provided by applicable law.

Please review our Returns & Refunds Policy before ordering.

15. Can I place a large wholesale order?

Absolutely.

If you are interested in purchasing 100 pieces or more, please contact our team for a customized quotation.

We welcome inquiries from boutiques, retailers, distributors, and online sellers.

16. How can I contact AVIGJEWELRY?

You can contact us through:

Email: jingjing@avigjewelry.com

WhatsApp: +86 137 1940 5035

Our team will assist you with product information, wholesale inquiries, order questions, and after-sales support.

17. Can I start a jewelry business with AVIGJEWELRY?

Yes!

Our flexible ordering options are designed to support both established retailers and entrepreneurs starting their first jewelry business.

You can explore different jewelry styles, order samples, and gradually expand your collection as your business grows.

18. Do you offer customized jewelry or private-label services?

For customization, private-label packaging, or other special sourcing requirements, please contact our team with your specifications.

We will review your request and confirm whether the required service is available.