Returns & Refunds Policy

Last Updated: November 1, 2026

At AVIGJEWELRY, we are committed to providing quality fashion jewelry and reliable customer service to individual customers, boutique owners, retailers, and wholesale buyers worldwide.

Please review our return and refund policy before placing an order.

1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team.

To help us review your request, please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the affected item
• Photographs of the packaging, if applicable

We recommend contacting us within 7 days of delivery so we can investigate the issue promptly.

This recommended reporting period does not limit any rights or remedies available under applicable consumer protection laws.

After reviewing your request, we may offer an appropriate resolution, including:

• A replacement item
• A refund for the affected item
• Another solution agreed upon with the customer

Where required by applicable law, we will provide the legally required remedy.

2. Returns for Non-Quality Reasons

Due to the nature of our jewelry products and international fulfillment operations, AVIGJEWELRY generally does not offer voluntary returns for reasons such as:

• Change of mind
• Personal preference
• Ordering the wrong style or color
• No longer needing the product

However, this policy does not exclude or restrict any mandatory cancellation, withdrawal, return, or refund rights provided by applicable law.

Where customers have a statutory right to cancel or return an order, we will honor that right in accordance with the applicable requirements.

3. Wholesale Orders

Wholesale orders may contain multiple styles, colors, or quantities.

Business-to-business wholesale orders are generally considered final once processed, except where items are defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law or an agreed contract.

Customers placing large wholesale orders are encouraged to review product specifications and quantities carefully before confirming payment.

For orders of 100 pieces or more, any specially agreed return or refund terms should be confirmed in writing before payment.

4. Return Authorization

Please contact our customer support team before returning any products.

Do not send items to our registered business address without receiving return instructions.

If a return is authorized, we will provide the appropriate return address and instructions.

Unauthorized returns may experience processing delays.

5. Return Shipping Costs

For confirmed defective, damaged, or incorrect items, AVIGJEWELRY will cover reasonable return shipping costs where a return is necessary, as required by applicable law.

For other legally permitted returns, return shipping responsibilities will be determined according to the applicable law and the circumstances of the order.

Customers should contact us before arranging international return shipping.

6. Refund Processing

Once a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

We aim to initiate approved refunds within 5–10 business days after the relevant review or return requirements have been completed.

Where applicable law requires a shorter refund period, that legal requirement will apply.

7. Missing Packages

If your order has not arrived within the estimated delivery period, please contact us.

We will assist in investigating the shipment with the logistics provider.

If a package is confirmed lost, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

8. Consumer Rights

Nothing in this policy limits or excludes any mandatory consumer rights, including statutory cancellation rights, remedies for defective goods, or other protections available under applicable law.

9. Contact Us

For return, replacement, or refund assistance, please contact:

AVIGJEWELRY

Operated by Guangzhou Aivige Trading Co., Ltd.

Email: jingjing@avigjewelry.com

WhatsApp: +86 137 1940 5035

Please include your order number when contacting us about an existing order.